Contact information

1. General Support & Service

For product inquiries, pre-order status, or technical assistance:

  • Customer Support Email: support@astraux.com

  • Inquiries & Complaints: support@astraux.com

  • Online Chat: Available Monday to Friday, 9:30 am – 6:30 pm (Beijing Time)

2. Corporate & Sales Inquiries

For brand collaborations, wholesale, or strategic partnerships:

  • Sales Inquiries: support@astraux.com

  • Marketing & PR: press.astraux@maktoumtech.com

  • Global Hotline: +852 70482139

3. Legal & Compliance

For matters regarding data privacy, intellectual property, or EU consumer rights:

  • Legal Affairs: legal@maktoumtech.com

  • Ethics & Compliance: ethics@maktoumtech.com

  • Right of Withdrawal (EU): Please refer to our dedicated [Right of Withdrawal] page or contact support@astraux.com.

4. Registered Office

ROYAL TECHNOLOGY LIMITED RM 1917, 19/F LEE GARDEN ONE 33 HYSAN AVENUE CAUSEWAY BAY HONG KONG Corporate Registry Number: 78232457